Kental Trading Lab provides digital trading tools, Pine Script files, indicator access, educational materials, secure downloads, license keys, and member resources. Because digital products can be accessed immediately after purchase, refund requests are reviewed fairly according to product access status, setup effort, support history, and the circumstances of the request.
Our Fair Review Approach
We want customers to receive the product they paid for and understand how to use it properly. If you experience an access, installation, download, license, or setup issue, please contact support first so we can help resolve the problem.
A refund may be considered when you have followed the provided setup steps, reviewed the onboarding material, contacted support with a clear description of the issue, allowed us a reasonable opportunity to assist, and the product still cannot be accessed or used as described.
Customer Setup Responsibilities
Before requesting a refund, customers should complete the relevant setup steps for their product, including creating an account, checking the member dashboard, downloading the correct file, following the installation guide, using a compatible platform, confirming TradingView or platform access, and reviewing any risk or usage instructions provided.
Eligible Refund Situations
Refunds may be considered for duplicate purchases, accidental duplicate billing, inability to access a purchased product after support review, technical delivery issues we cannot resolve, or a clear mismatch between the purchased product description and the access provided.
Non-Refundable Situations
Refunds are generally not provided because of trading losses, market performance, change of mind after accessing files, failure to follow setup instructions, unsupported third-party platform issues, broker execution problems, internet or device problems, misuse of files, sharing account access, violation of license terms, or expectations of guaranteed profit.
Digital Downloads and License Access
Once a digital file has been downloaded, source code has been accessed, a license key has been activated, or member-only material has been consumed, refund eligibility may be limited. This protects the integrity of digital products while still allowing fair review for genuine access or delivery issues.
How to Request a Refund Review
To request a review, contact support with your account email, order number, product purchased, date of purchase, screenshots or error messages where relevant, and a short explanation of the steps you already followed. Clear information helps us resolve the issue faster and assess the request fairly.
Review Time
Refund requests are reviewed as soon as reasonably possible. Processing times may vary depending on support volume, payment provider rules, fraud checks, banking timelines, and whether additional information is needed from the customer.
Payment Provider Rules
Approved refunds are returned through the original payment method where possible. Payment processors, card issuers, banks, and regional payment providers may apply their own processing timelines, fees, dispute rules, or restrictions.
Chargebacks and Disputes
If you open a payment dispute or chargeback before contacting support, account access may be suspended while the payment provider reviews the case. We encourage customers to contact us first so we can resolve access or setup issues directly whenever possible.
Trading Results Are Not Refund Criteria
Kental Trading Lab products are decision-support and educational tools. They do not guarantee profits, win rate, income, or specific trading outcomes. Refunds are not granted based on trade results, missed trades, market movement, or personal trading performance.
Contact
Refund review requests should be sent through the official contact page or the support email configured for Kental Trading Lab.